Magic FAQs
What are the hours of operation?
Care is offered from 6:00 am until school start time and from school end time until 6:00 pm.
On non-school days and during summer, care is available from 6:00 am until 6:00 pm.
How and when do I register?
All enrollment applications will be accepted online through our Monticello Magic Adventures website using Eleyo. Create an account or log in at this link: https://monticello.ce.
**Before registration opens, families are encouraged to create an account in Eleyo or update their preexisting account with up-to-date information. This saves families time on registration day. **
Registrations are accepted as space is available; an e-mail confirmation will be sent notifying families whether their registration has been accepted. Once a Magic Adventures site has reached capacity, families will receive a waitlist notification.
All accounts must be in good standing before enrolling for any upcoming sessions. Placements will not be held for accounts with past due balances.
School Year Programs
Registration for the following school year begins in February. Registration for current families will be available first, followed by registration for new families in March.
Non-School Days
Registration begins in July. Registrations are accepted as space is available at each non-school day location. Cancellations must be received by the 20th of each month prior.
Summer
Registration for summer begins the same day as the school year in February for current families and in March for new families.
Who is considered a current family for registration?
If your child’s contract is approved for the current school year, you are considered a current family.
If you have a child who currently attends *and* an incoming kindergarten, you may register the younger child during the current family registration.
Who is considered a new family for registration?
If your child’s contract is still pending, has no contract, or the contract ended before the next school year enrollment date, you are considered a new family.
Is there a minimum enrollment required?
For school year registration, a family must be registered for a minimum of one day per month.
Does my child have to be enrolled in before or after school care to be enrolled for Non-School Days?
Yes
Is breakfast and lunch served on Non-School days?
A breakfast snack and afternoon snack is provided at no additional cost to families. Families must pack their child a lunch.
Is drop-in care available?
If a circumstance comes up requiring additional care on a non-contracted day, a request must be sent to the Program Coordinator or Site Lead at least 48 hours in advance to ensure we have the proper number of staff scheduled. A drop-in fee of $5 will be added to the daily rate.
What is the ratio of staff to students?
Magic Adventures sites operate at a one staff per 15 children ratio for children in kindergarten through 5th grade. We staff at one to 10 ratio for preschool-aged children.
What will my child be doing at Magic Adventures?
During their time at Magic Adventures, youth will participate in choice-based activities led by highly qualified staff that focus on physical, social, emotional, and academic development. Youth can further explore interests through individual and group play. Magic Adventures make use of school building facilities with access to playgrounds, gyms, and classrooms. Youth are given time to complete homework and afternoon snacks are provided.
Is transportation available?
Families must drop off and pick up their child at Magic Adventures.
Is financial assistance available?
While Magic Adventures does not provide scholarships, the state Child Care Assistance Program (CCAP) helps families pay for childcare so parents can pursue work or school. To see if you qualify for this assistance, apply online at mnbenefits.mn.gov.
Learn more about CCAP
What if my child has a health or special need?
If your child may need to receive either prescribed or over-the-counter medication while attending Magic Adventures programming, you must complete a medication authorization form before any medication can be dispensed. Medication must be in its original packaging or prescription bottle. All medication will be securely stored on-site.
When there is a request to enroll a child with special needs, a pre-enrollment consultation with parents/guardians and the Site Lead or Program Coordinator, will be held to determine how Magic Adventures can meet the child's special needs. The program will work with the family and other resource persons to develop a plan for serving the child and determining a start date.
How will I be invoiced, and how do I pay?
All fees are prepaid. Accounts will be billed once a month & payment is due on the 1st of the month. Viewing your invoice and setting up payments is easy and secure through your Eleyo account. https://monticello.
What is the Cancellation/Schedule Change Policy?
Magic Adventures requires a one-week notice for any schedule changes or cancellations. Changes can be done through your Eleyo account or by emailing the Program Coordinator with your request. Please note that once your invoice is generated, you will no longer be able to make changes to your child’s contract for that month unless you contact the Program Coordinator.
If you have any questions or difficulty, please contact our Program Coordinator at 763-272-2974 or by email at: andrea.greenwald@monticello.
Who do I notify if my child will be absent?
Email, text, or call your child's Magic Adventures site directly if your child will be absent on a day they are scheduled for care. A $15 Finder's Fee will be assessed if a family does not inform Magic Adventures of an absence by the end of the child's school day.
What if school or after-school activities are canceled due to inclement weather?
If school is canceled due to inclement weather the night before, Magic Adventures care will also be canceled. Should after-school activities be canceled due to inclement weather Magic Adventures sites will remain open until the last child is picked up.
How do I obtain a yearly tax statement?
-
If you forgot your password, click “forgot password” and a link will be sent to your email to reset your password.
-
Click the down arrow on “Explore All Programs”
-
Click the “View Your Dashboard” tab
-
Under “Your Accounts” tab, click program account for which you wish to print a Tax Statement. Note: For summer season and for families no longer with our program, you will have to click the “Previously Participated Accounts” button. This button is light gray in color but is a working button.
-
Click “Download Tax Statement” button on the left side.
-
To return to the “Dashboard” or the “Manage Account” tabs, select “Your Profile” link at the bottom of the page.